Welcome All New Clients & Patients, including those coming over from VCA E. Colonial
In this section, you'll find some preliminary information about what we offer you and your animal companion. We look forward to serving you and welcoming you in-person at your next visit.
Get in TouchWhat to Expect at a Veterinary Appointment
Knowing what you should expect at your first appointment will help make the process more pleasant for both you and your pet.
STEP 1
Get Settled
We ask that you please arrive approximately 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
STEP 2
Meet Your Veterinarian
A member of our team will review your pet's history and discuss their issues. Feel free to ask any questions you want, and we'll dedicate time to answering them.
STEP 3
Examination, Diagnosis & Treatment
Following your pet's health assessment, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your animal.
Our Pet Care Philosophy
For more than four decades, we have been setting the industry standard for pet care in Orlando. Our team believes that pets are part of the family, and our services uphold this philosophy.
We are passionate about your pet’s care, health and overall well-being. East Orlando Animal Hospital is full-service animal hospital, catering to the needs of dogs and cats.
Hospital FAQs
Browse our hospital FAQs to learn more about our office policies, payment options, and appointment booking.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. CreditCare offers an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. That said, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of all small domestic pets such as cats and dogs.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with a specialty appointment?
Pet owners are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.
For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.
- What are the fees associated with an emergency visit?
A deposit is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you which will help to determine your pet's treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit will be required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.
